Working in partnership, the Scottish Government, NHS Education for Scotland, Scottish Social Services Council, Scottish Public Services Ombudsman, the Care Inspectorate and Healthcare Improvement Scotland are delivering 4 conferences across the country for all relevant health and social care staff including independent contractors and care providers.    

The focus of the events is to provide staff with the skills, knowledge and confidence to implement the model Complaints Handling Procedures for the NHS and Social Work which were introduced in April 2017, as well as understand the social care complaints process.  The events will also enable staff to prepare themselves and their teams for the introduction of the new  Duty of Candour, which will come into force on 1 April 2018.

Please note that there is no charge for this event but registration is required. 

KEY DATES
Please be aware of the important dates below. 

Online booking opens:  Now!

Registration Closes:      Thursday 1 February 2018

You will be notified by Thursday 8 February if you have been successful in securing a place.  Places will be allocated to ensure a fair distribution of places across health and social care and areas of work.

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