Programme Manager, Information Management Service
NHS National Services Scotland
Claire Lawrie joined the National Network Management Service in 2015, to head up the newly created information management service (IMS). Since taking up post, Claire has applied herself to identifying existing sources of data and exploring how networks could access these. This has reduced the focus on new data capture, thereby maximising the use of clinical time. She is working to ensure that data is used to inform improved quality across networks. Claire and her team have had particular success in developing a series of dashboards to provide an at-a-glance approach to identifying variation across a service. This has included a national, real-time dashboard for phototherapy and an Atlas of Variation for primary care test requesting in collaboration with the Realistic Medicine team. The IMS continues to be a developing service which ensures networks use data to drive national improvements.
Prior to her role in networks, Claire spent ten years at NHS 24 working within their technology team, where she supported a number of key projects that developed service delivery.
Claire also spent two years working with the eHealth team at Scottish Government, where she had opportunity to work directly with Boards to support improvement and implement national initiatives such as the 18 weeks RTT.